Returns & Exchanges
CAN I EXCHANGE A CLOTHING?
Yes, if you need another size, color or product, you can request the exchange through our exchanges and returns platform.
WHAT SHOULD I DO TO RETURN AN ITEM?
If you wish to make a return, click on the following link
DO YOU ACCEPT RETURNS?
We accept returns on all clothing items, including those that are on sale. Accessories are not returnable. Returns are made through a refund or store credit.
Purchase vouchers cannot be used partially. This means that each voucher will have to be spent in its entirety on the same purchase, since if there is a remaining amount due to the order being smaller, this amount will be lost.
WHAT PERIOD DO I HAVE TO MAKE A RETURN?
The period for any return is 14 calendar days from the day you receive the order until the day you deliver the order to the corresponding office for return.
Remember that you have to deposit the items to be returned at the delivery point within 3 calendar days from the date you generated the return label.
Bratzy reserves the right to reject returns communicated or sent after the established deadline, or garments that are not in the same conditions in which they were sent.
WHAT TO DO IF I RECEIVE A DEFECTIVE GARMENT?
If you receive a defective or damaged garment, you have 3 calendar days from receipt of the order to notify the customer service team by writing an email to orders@bratzy.com.
Returns for defective items will only be made in exchange for the same product in perfect condition (with the same color and size conditions). An exchange will never be accepted on this type of returns.
Returns for defective items will only be accepted when the product retains its labeling. Otherwise, it will be understood that the item has been used and the defect has been due to improper use of the item.
The customer who manages a return for a defective product assumes his responsibility, as well as all the legal consequences that may arise from bad faith conduct that constitutes fraud.
RETURNS COSTS
Spain and Portugal
Peninsula from €3.99
Balearic Islands €9.50
Canary Islands, Ceuta and Melilla (Managed by client)
European Union
Cyprus and Moldova (Managed by client)
Rest of European Union countries €24.99
Rest of the world
* Managed by client
DO YOU PREFER TO SEND THE PACKAGE ON YOUR OWN?
If you prefer, you can also make the return assuming the cost of shipping with any courier service that allows tracking of the package so that it is not lost. In that case, the package will have to arrive at our facilities within the deadline and we will refund the full amount of your order. The steps to follow are those:
Put the items you want to return in the package. Go to the courier you want and send us the return to the address:
Feversave SL
C/ Río Segura 13, La Mar Complex, Phase 2 (Nave 13)
Badajoz, 06001 (Spain)
The garments must be in perfect condition and with their corresponding labels.
HOW WILL I RECEIVE MY REFUND?
Once the return is received in our warehouse, you will receive the amount in the same way you made your purchase in the bank account associated with the card or Paypal account with which you paid in a maximum period of 14 days.
If you choose store credit, you will have a 5% bonus on the amount of your return.
If you chose store credit and later decide to return the money, the 5% bonus will be canceled and a 10% charge for administration costs will be made to the amount of your return.
HAVE YOU RECEIVED MY RETURN IN THE WAREHOUSE?
We will not notify you when we receive the package in the warehouse. We will only send you an email when we have made the refund.
In case you have decided to send the return on your own, you can check the shipping status with the tracking number.
WHEN WILL YOU MAKE THE REFUND?
You will receive the refund within approximately 7-14 calendar days from the date we receive the package back in our warehouse. We will inform you that we have made the refund via a confirmation email. Remember that the payment to the credit card always depends on your bank.
WHAT SHOULD I DO IF THE AMOUNT OF MY RETURN IS INCORRECT?
You must contact our customer service department by writing an email to ventas@feversave.com and we will solve the problem as soon as possible.
Yes, if you need another size, color or product, you can request the exchange through our exchanges and returns platform.
WHAT SHOULD I DO TO RETURN AN ITEM?
If you wish to make a return, click on the following link
DO YOU ACCEPT RETURNS?
We accept returns on all clothing items, including those that are on sale. Accessories are not returnable. Returns are made through a refund or store credit.
Purchase vouchers cannot be used partially. This means that each voucher will have to be spent in its entirety on the same purchase, since if there is a remaining amount due to the order being smaller, this amount will be lost.
WHAT PERIOD DO I HAVE TO MAKE A RETURN?
The period for any return is 14 calendar days from the day you receive the order until the day you deliver the order to the corresponding office for return.
Remember that you have to deposit the items to be returned at the delivery point within 3 calendar days from the date you generated the return label.
Bratzy reserves the right to reject returns communicated or sent after the established deadline, or garments that are not in the same conditions in which they were sent.
WHAT TO DO IF I RECEIVE A DEFECTIVE GARMENT?
If you receive a defective or damaged garment, you have 3 calendar days from receipt of the order to notify the customer service team by writing an email to orders@bratzy.com.
Returns for defective items will only be made in exchange for the same product in perfect condition (with the same color and size conditions). An exchange will never be accepted on this type of returns.
Returns for defective items will only be accepted when the product retains its labeling. Otherwise, it will be understood that the item has been used and the defect has been due to improper use of the item.
The customer who manages a return for a defective product assumes his responsibility, as well as all the legal consequences that may arise from bad faith conduct that constitutes fraud.
RETURNS COSTS
Spain and Portugal
Peninsula from €3.99
Balearic Islands €9.50
Canary Islands, Ceuta and Melilla (Managed by client)
European Union
Cyprus and Moldova (Managed by client)
Rest of European Union countries €24.99
Rest of the world
* Managed by client
DO YOU PREFER TO SEND THE PACKAGE ON YOUR OWN?
If you prefer, you can also make the return assuming the cost of shipping with any courier service that allows tracking of the package so that it is not lost. In that case, the package will have to arrive at our facilities within the deadline and we will refund the full amount of your order. The steps to follow are those:
Put the items you want to return in the package. Go to the courier you want and send us the return to the address:
Feversave SL
C/ Río Segura 13, La Mar Complex, Phase 2 (Nave 13)
Badajoz, 06001 (Spain)
The garments must be in perfect condition and with their corresponding labels.
HOW WILL I RECEIVE MY REFUND?
Once the return is received in our warehouse, you will receive the amount in the same way you made your purchase in the bank account associated with the card or Paypal account with which you paid in a maximum period of 14 days.
If you choose store credit, you will have a 5% bonus on the amount of your return.
If you chose store credit and later decide to return the money, the 5% bonus will be canceled and a 10% charge for administration costs will be made to the amount of your return.
HAVE YOU RECEIVED MY RETURN IN THE WAREHOUSE?
We will not notify you when we receive the package in the warehouse. We will only send you an email when we have made the refund.
In case you have decided to send the return on your own, you can check the shipping status with the tracking number.
WHEN WILL YOU MAKE THE REFUND?
You will receive the refund within approximately 7-14 calendar days from the date we receive the package back in our warehouse. We will inform you that we have made the refund via a confirmation email. Remember that the payment to the credit card always depends on your bank.
WHAT SHOULD I DO IF THE AMOUNT OF MY RETURN IS INCORRECT?
You must contact our customer service department by writing an email to ventas@feversave.com and we will solve the problem as soon as possible.